Last updated 26 September 2026
Write to hello@thenave.app and a person will answer. We aim to reply within one working day, and within 24 hours for anything reported from the community wall.
The Nave signs you in by email: you type your address, we send a one-time code, and you type it back. There is no password to forget. If the code does not arrive, check the spam folder first, then try again in a few minutes — and if you already have a code from an earlier email, choose I already have a code to type it straight in.
Subscriptions are handled by Apple or Google, not by us, so they are managed in your account settings on the device — that is also where you cancel. Cancelling leaves your membership running until the end of the period you have paid for. If you have changed phones, Restore purchases on the membership screen brings it back. We never see your card details.
Everything you write in The Nave belongs to you. From Settings you can export what you have written at any time, take back anything you shared with the community, or delete your account outright — which removes your account and what you wrote. What the app keeps, and what it deliberately does not, is set out in the privacy policy.
Every prayer request and testimony carries Report and Block. Reports reach a person, not a queue nobody reads, and are answered within 24 hours. What may and may not be posted is in the community policy.
The Guide is an AI companion. It is not a person, not a member of the clergy, and not a counsellor, and The Nave says so plainly when you first open it. It is a place to pray and to sit with scripture — never a substitute for your church, your doctor, or emergency help. If you are in danger, contact your local emergency services.
A household is joined with an invite code from the member who created it. Children under 13 cannot hold their own account and join only inside a household. If you need a household removed or an invite code reset, write to hello@thenave.app.
hello@thenave.app. Tell us what you were doing and what happened — and roughly when, which is what lets us find it in our own records.